← AutoShop Voice AI
AI Answering Service

AI ANSWERING SERVICE FOR AUTO REPAIR SHOPS
BUILT FOR THE CALLS YOUR BAYS CANNOT STOP FOR.

Generic answering services recite a script and hope for the best. AutoShop Voice is an AI answering service trained on the calls auto repair shops actually take — no-start, brake shake, tire noise, tow request, fleet driver — and stages a clean morning handoff your advisor can act on without re-listening to a recording.

Answers every call, 24/7 — after hours, overflow, and lunch rushCaptures vehicle, symptom, drivability, urgency, and preferred timingStands up in under 60 minutes; no phone number swap required
Why it matters

WHAT AN AI ANSWERING SERVICE ACTUALLY DOES FOR A SHOP

It picks up the phone the moment a customer calls, even if both bays are under a car and the counter is backed up. It asks the questions a real service advisor would ask — year, make, model, what the customer is experiencing, whether the vehicle is drivable, how urgent it feels, and what appointment window works. It writes the result to your advisor's queue with a transcript, a one-line summary, and the customer's callback number. The advisor opens the queue at 7 AM, sees the work that came in overnight, and starts calling back.

Why it matters

WHY AN AUTO-REPAIR-SPECIFIC SERVICE BEATS A GENERIC ONE

Generic AI receptionists ask for a name, a reason for calling, and a callback number. That is not auto-repair intake. The intake script has to know the difference between an oil change, a brake shake, a no-start, a tow request, and a warranty callback. It has to know when to escalate (overheating, brake failure, stranded) and when to book (routine maintenance, scheduled diagnostic). AutoShop Voice is configured for the vocabulary, the urgency cues, and the routing rules that an auto repair shop actually runs on.

Why it matters

HOW THE AI HANDLES A REAL REPAIR CALL

Customer calls at 9:47 PM because their 2016 Subaru Outback will not start in the driveway. The AI answers, asks for the year/make/model, captures the symptom (no crank, lights dim), confirms drivability (no, cannot be driven in), checks whether the customer wants a tow (yes), and asks for a callback number. It writes a queue entry tagged URGENT with the tow request flagged. At 7 AM the advisor sees the entry, calls the customer back, and either dispatches a tow or books a same-day diagnostic. The whole call is on a transcript with timestamps; the customer got a confirmation text before the call ended.

Why it matters

AFTER-HOURS COVERAGE AND OVERFLOW DURING BUSINESS HOURS

Two coverage modes, one product. After-hours: the AI picks up every call between close and open, seven days a week. Overflow: when both your lines are busy, the call rolls to the AI instead of ringing into voicemail. You configure the schedule in your dashboard. Most shops turn both on; the marginal cost is zero because the call quota is shared.

Why it matters

WHAT THE MORNING HANDOFF LOOKS LIKE

The advisor opens the dashboard and sees a queue, not a voicemail box. Each row is a call: timestamp, caller, vehicle, symptom, urgency, callback number, transcript, and a one-line summary. Routine calls are at the top; URGENT calls are flagged. The advisor clicks into the transcript only when the summary is ambiguous. Routine calls get an SMS confirmation before the call ends, so the customer is not waiting on a callback to know their appointment is on the books.

Why it matters

BILINGUAL ENGLISH AND SPANISH INTAKE

On Pro and Enterprise, the AI opens in English and switches to Spanish the moment the caller does. Many independent shops report 15-30% of calls open in Spanish; those callers usually hit voicemail today. Bilingual intake captures the same vehicle, symptom, and timing data in Spanish, and the queue entry lands on the advisor's dashboard in their preferred language.

Why it matters

HOW THE AI PLUGS INTO YOUR EXISTING STACK

AutoShop Voice is DMS-neutral. It writes call records and customer/vehicle records to your dashboard, and it stages appointment-request entries that flow into your existing shop management system on the next sync. Per-vendor adapter detail: Tekmetric, Shop-Ware, Mitchell 1, and Shopmonkey all have first-class pages under the integrations section. The AI also forwards URGENT calls to your on-call number per the rules you set; it does not pretend to be a human advisor.

Why it matters

WHEN TO UPGRADE FROM A GENERIC ANSWERING SERVICE

If your current answering service is taking messages and your advisor is calling back 30% of those calls, you are losing the work. The math is straightforward: an average repair ticket is worth around $400 to the shop. Twenty missed calls a month at a 30% close rate is roughly $2,400 in lost revenue, before you count the second-order effect of customers calling the shop down the road. AutoShop Voice is priced at $99 to $499 a month and is built to recover that math, not to recite a script.

Proof before setup

WHAT YOU CAN
VERIFY FIRST.

Call the live demo line at (316) 531-9887 and judge the intake yourself.14-day free trial with no credit card; keep your current shop number.Sits upstream of your DMS — works alongside Tekmetric, Shop-Ware, Mitchell 1, and Shopmonkey.
Start 14-day trialCall the live demoSee pricingShop guides & intake examples
FAQ

COMMON
QUESTIONS.

Q01How is AutoShop Voice different from a generic AI answering service?

Generic services are tuned for any small business. AutoShop Voice is tuned for independent auto repair shops — the intake script, the urgency rules, the vocabulary, the routing, and the morning handoff all assume an advisor looking at a queue of repair tickets, not a generic receptionist. Same underlying model, very different product.

Q02Does it work for a solo operator with one bay?

Yes. The Starter plan is one line, 200 calls a month, and is built for the single-mechanic shop that just needs overflow and after-hours coverage. The dashboard is the same; the call volume is the only thing that changes.

Q03Will the AI transfer urgent calls?

When the intake detects a URGENT cue (no-start, brake failure, overheating, stranded, tow request) the AI applies the escalation rules you configured. The default is a warm SMS to your on-call number with the queue entry; you can switch to a live transfer or a callback request instead. The caller never gets stuck in voicemail for a no-start.

Q04What happens to Spanish-speaking callers?

The AI opens in English and follows the caller's lead. A Spanish-speaking caller hears the same intake, captures the same vehicle and symptom data, and gets the same confirmation text — in Spanish. The queue entry lands on the advisor's dashboard in their preferred language.

Q05Can it book appointments directly into my calendar?

On Pro and Enterprise, AutoShop Voice books into the calendar system you already use (Google Calendar, Microsoft 365, or Cronofy). The AI writes a tentative appointment; your advisor confirms or reschedules. On Starter, the AI captures the request and your advisor does the booking during the morning handoff.

Q06How long does setup take?

Most shops complete setup in under 60 minutes. The dashboard walks you through hours, services, escalation rules, and call-forwarding. The first production call can go live the same day if you want. There is no phone number swap — AutoShop Voice sits in front of your existing number, so the call flow does not change for your customers.

Q07What does it cost?

Three plans. Starter is $99/month for one line and 200 calls. Pro is $199/month for up to three routed lines, 500 calls, bilingual intake, and live booking. Enterprise is $499/month for unlimited routed lines, 2,000 calls, multi-location routing, and customer-managed API credentials. All plans include a 14-day free trial — no credit card required.