EVERY MISSED
CALL IS A
MISSED JOB.
AutoShop Voice AI answers the overflow and after-hours calls your team cannot reach, captures the vehicle, concern, and requested time, then hands your advisor a clean queue to confirm before the first rush of the day. You keep the number on the sign. The shop opens to organized work instead of a voicemail pile.
MORNING HANDOFF
The point is not just answering the call. The point is opening the shop with a clean queue of work, risk, and follow-up so the advisor knows exactly what landed overnight.
No voicemail pile waiting at open.
Ready for the advisor to confirm.
Brake issue surfaced before 7 AM.
Morning handoff is already staged in the dashboard.
FROM RING TO REPAIR ORDER
The workflow is built around intake, scheduling, and escalation decisions that matter in an auto shop, not a generic call-center script.
Answer
Picks up immediately and sounds like a front desk that knows the shop.
Intake
Captures customer name, vehicle, issue, drivability, and preferred timing.
Triage
Separates routine maintenance from tow, no-start, brake, or overheating work.
Book
Creates the appointment request or books directly when the shop allows it.
Handoff
Writes the summary into the dashboard and stages the morning recap before open.
HOW MUCH IS A
MISSED CALL WORTH?
Drag the sliders to your shop’s reality. The math shows what you’re leaving on the voicemail table — and what the Pro plan costs against that number.
ENGLISH.
ESPAÑOL.
SAME AGENT.
A caller opens in Spanish — the agent answers in Spanish. Vehicle intake, symptom questions, appointment timing, urgency triage: all of it in the language the customer is comfortable with. No separate line, no phone tree, no “press 2 para español.” Spanish-speaking customers make up 15–40% of call volume in most Southwest shops — losing those calls at the greeting is expensive.
SPECIFIC DESK LOGIC
The interface should feel specific because the product is specific. It is useful when it behaves like a front desk under load, not like a chatbot with a nicer voice.
KNOWS THE DIFFERENCE BETWEEN MAINTENANCE AND A PROBLEM CALL
The conversation changes when the caller says oil change, no-start, overheating, or brake shake. This is auto-shop intake logic, not a generic receptionist tree.
PROTECTS URGENT WORK WITHOUT INTERRUPTING EVERY ROUTINE CALL
Tow requests, unsafe brake symptoms, and stranded drivers can trigger immediate text or transfer rules while normal bookings stay off your technicians until the team is ready for them.
SETS UP THE ADVISOR FOR CLEAN SCHEDULING DECISIONS
By the time the team opens, they already know the vehicle, the complaint, the requested slot, and whether the car is drivable.
LEAVES A USABLE RECORD AFTER EVERY HANDLED CALL
Dashboard entries, call recordings, call summaries, recap history, and tasks all line up so nothing depends on memory or voicemail transcription.
VERIFY THE
WORKFLOW FIRST.
If you have not earned customer quotes yet, the honest move is to show proof a shop owner can check in five minutes: hear the call handling, inspect the handoff, and make sure it fits the way the shop already operates.
HEAR THE DESK ANSWER A REAL SHOP CALL
Call the demo line and give it the kind of intake your team actually handles: oil change, brake shake, no-start, tow request, status check, or a Spanish-speaking caller.
SEE WHAT THE ADVISOR GETS BEFORE THE SHOP OPENS
The system is useful when the team can act on the handoff fast. Every handled call leaves a record the advisor can review instead of replaying voicemail.
KEEP YOUR NUMBER AND YOUR WORKFLOW
Most shops keep the number on the sign, forward the calls they want covered, and review the queue the same way they already review walk-ins and phone notes.
PAYS FOR ITSELF
ON ONE MISSED JOB.
Average repair ticket is $250–$700. If the system catches even one job per month you would have lost to voicemail, the plan is already paid for. Flat monthly pricing — overflow calls still get answered at no extra cost, no per-minute meter, cancel anytime.
QUESTIONS
ANSWERED.
Q01Will I have to swap out my shop management software?
No. This sits upstream of whatever you already use — Mitchell 1, Shop-Ware, Tekmetric, or paper tickets. The voice agent captures the call and writes the summary into your dashboard. Your advisor reviews and books it the same way they would any walk-in. Your workflow doesn't change.
Q02What happens if I go over my monthly call limit?
Your overflow calls still get answered and logged at no extra cost. We nudge you at 80% and again if you cross 100%, but we never auto-bill you for overage and there's no per-minute meter. If you run way past your plan (1.5× the cap in one billing period) we pause new calls and email you to upgrade.
Q03Can the shop keep using its existing number?
Yes. Most shops forward their current line to the provisioned number during the hours they want covered (after-hours, lunch, bay overflow). Customers still call the number on your sign.
Q04Does this sound like a robot?
Call the demo line at the top of the page and judge for yourself. Most callers don't realize they're talking to a system — it's built on the same voice tech behind recent Google/OpenAI assistants, tuned specifically for auto shop intake.
Q05What happens when a call should go to a real person?
You set the rules. Brake emergencies, no-starts, or any phrase you flag can text your phone, transfer to a tech, or both. Routine bookings stay in the queue until someone has time to confirm them.
Q06Does it only work after hours?
No. Some shops use it as overflow during busy daytime windows (when both bays are under a car), others run it around the clock so every call is answered the same way, every time.
Q07What does the team actually see after a call?
A dashboard card with the caller's name, number, vehicle, the problem they described, preferred appointment window, and a transcript. Plus any task, appointment request, or text follow-up the system created.
Q08How fast can I be live?
Most shops are answering real calls within 10 minutes of signup: add your hours, services, escalation rules, forward your line, and test the demo. If anything doesn't fit your setup, we'll help you through it.
OPEN MONDAY WITH
A QUEUE, NOT VOICEMAIL.
Fourteen days free. Your current phone number stays on your sign. Setup is done before lunch. If it doesn’t fit how you run the shop, cancel and walk away — no contracts, no card required.