AUTOSHOPVOICE AI

NEVER LOSE ANOTHER
REPAIR JOB TO VOICEMAIL.

AI phone answering for auto repair shops — overflow and after-hours calls captured and staged for your advisor before open.

Start 14-Day Free TrialCall Live Demo Line: (316) 531-9887Book 15-Min Setup Call
From ring to repair order

What happens on every call

STEP 01

Answer

Picks up immediately and sounds like a front desk that knows the shop.

→ No hold music. No missed ring.
STEP 02

Intake

Captures customer name, vehicle, issue, drivability, and preferred timing.

→ Vehicle plus concern logged on the call.
STEP 03

Triage

Separates routine maintenance from tow, no-start, brake, or overheating work.

→ Urgent calls trigger the right people.
STEP 04

Book

Creates the appointment request or books directly when the shop allows it.

→ Bay-friendly scheduling instead of message taking.
STEP 05

Handoff

Writes the summary into the dashboard and stages the morning recap before open.

→ Morning report, task queue, and customer confirmation.
24/7

KEEP YOUR NUMBER

Forward overflow or
after-hours calls.

ANSWER EVERY RING

No hold music.
No missed ring.

ENGLISH + ESPAÑOL

Same intake logic,
same shop line.

ADVISOR HANDOFF

Vehicle, concern,
urgency, next step.

AUTO-SHOP LOGIC

Brake shake, no-start,
tow, status checks.

Missed calls become visible work, not guesswork.
The first hour of the day starts with triage, not voicemail.
Every handled call leaves a record the team can actually use.
Trust & data handling

Built for customer call data.

Recording

Recording disclosure is configurable by shop, and recording can be disabled.

Data use

Caller data is used to provide the service to your shop, not to train general-purpose models.

DMS credentials

DMS credentials are customer-managed, encrypted, and used only for the integrations you configure.

Escalation

Urgent-call escalation rules are configured by the shop, with advisor review before routine bookings.

SecurityPrivacyDPA
01
Proof before pitch

Hear two real calls.
See the handoff.

Two unedited recordings from the demo line — then call it yourself with whatever your counter actually gets.

Brake shake on the highway — English
0:00 / 0:00
Cambio de aceite — Español, same agent, same line
0:00 / 0:00

TRY THE LIVE LINE: NO-START · BRAKE SHAKE · TOW REQUEST · PRICE SHOPPER · ESPAÑOL

What the team sees

FROM CALL TO
ADVISOR-READY HANDOFF.

Every handled call produces a structured handoff the advisor can act on — not a voicemail transcription to decode.

Dashboard
app.autoshopvoice.com
MORNING COMMAND.Active
Monday, May 19 · AI line online · 23 calls · 5 need response
Captured
23
Requests
8
Urgent
3
Needs
5
Recent Intake
Brake pedal pulsing
2019 Honda Civic · 11:42 PM
high
Oil change + rotation
2022 Ford F-150 · 9:15 PM
normal
Battery no-start
2017 Toyota Camry · 7:33 PM
normal
Call Detail
app.autoshopvoice.com
Brake pedal pulsing — front end vibration
Maria Gonzalez · (316) 555-0142
High
Vehicle
2019 Honda Civic EX
Drivable
Yes
Intent
New appointment
Duration
2m 34s
Requested Appointment
Tuesday, May 20 · 9:00 AM
Actions
SMS request sent
Urgent text queued for owner
Appointment request created
Transcript
app.autoshopvoice.com
Alex
Thanks for calling Wichita Auto Care. How can I help?
Caller
My brake pedal is shaking when I slow down on the highway.
Alex
Is the car safe to drive in, or should we arrange a tow?
Caller
It's drivable. I'd like to get it looked at this week.
Alex
What vehicle is this for?
Caller
2019 Honda Civic.
Alex
Tuesday at 9 AM or Wednesday at 2 PM?
Caller
Tuesday morning works.
Alex
I'll send a text to confirm. See you Tuesday!
Vehicle
2019 Honda Civic
Issue
Brake shake
Outcome
Tue 9 AM
SMS Follow-up
app.autoshopvoice.com
9:42
W
Wichita Auto Care
Appointment Request
Hi Maria, we received your appointment request:
Tue, May 20 at 9:00 AM
2019 Honda Civic · Brake inspection
Reply CONFIRM and the shop will verify availability.
9:42 PM
CONFIRM
9:43 PM
Delivered
Got it — your request is queued. The shop will confirm your slot shortly.
9:43 PM
Text Message

Example shown with direct booking enabled.

02
From ring to repair order

MORNING HANDOFF: FROM RING TO REPAIR ORDER

The point is not just answering the call. The point is opening the shop with a clean queue of work, risk, and follow-up so the advisor knows exactly what landed overnight.

7

Calls captured overnight

No voicemail pile waiting at open.

3

Appointment requests

Ready for the advisor to confirm.

1

Urgent escalation

Brake issue surfaced before 7 AM.

5

Recaps queued

Morning handoff is already staged in the dashboard.

First Hour Playbook
01
Review the urgent brake call — transfer or tow follow-up.
02
Confirm the first requested appointment slots before the front counter gets busy.
03
Assign callbacks and estimate requests without replaying voicemail.
04
Check DMS and message delivery only once, because the queue is already structured.
This is what replaces listening to voicemail while the first walk-in waits at the counter.

SPECIFIC DESK LOGIC

The interface should feel specific because the product is specific. It is useful when it behaves like a front desk under load, not like a chatbot with a nicer voice.

Service Language

KNOWS THE DIFFERENCE BETWEEN MAINTENANCE AND A PROBLEM CALL

The conversation changes when the caller says oil change, no-start, overheating, or brake shake. This is auto-shop intake logic, not a generic receptionist tree.

Escalation

PROTECTS URGENT WORK WITHOUT INTERRUPTING EVERY ROUTINE CALL

Stranded drivers, tow requests, or unsafe brake symptoms can trigger immediate text or transfer rules while normal bookings stay off your technicians until the team is ready for them.

Scheduling

SETS UP THE ADVISOR FOR CLEAN SCHEDULING DECISIONS

By the time the team opens, they already know the vehicle, the complaint, the requested slot, and whether the car is drivable.

Paper Trail

LEAVES A USABLE RECORD AFTER EVERY HANDLED CALL

Dashboard entries, call recordings, call summaries, recap history, and tasks all line up so nothing depends on memory or voicemail transcription.

Answer overflow during the day or run the line 24/7. Escalate only the calls that should interrupt the shop. Give the owner one place to audit every handled conversation.
03
Works alongside your DMS

KEEP YOUR SYSTEM
OF RECORD.

AutoShop Voice AI sits upstream of your shop management system by default: it captures the call, structures the handoff, and lets the advisor confirm the booking in the normal workflow. Direct booking or deeper DMS actions are enabled only where your shop config and credentials support them.

Tekmetric RO Workflow

TEKMETRIC

Use AutoShop Voice as the intake layer: customer, vehicle, concern, urgency, and preferred time land in the dashboard so your advisor can create or confirm the repair order in Tekmetric.

See Tekmetric flow →
Shop-Ware System of Record

SHOP-WARE

Keep Shop-Ware as the system of record. The AI captures after-hours and overflow calls, then stages a clean summary and callback/task trail before the counter opens.

See Shop-Ware flow →
Mitchell 1 SE & Cloud

MITCHELL 1

Run voice intake without swapping software. Where credentials are configured, integrations can assist the workflow; otherwise the advisor reviews the handoff and books normally.

See Mitchell 1 flow →

STATUS AND SERVICE-HISTORY QUESTIONS REQUIRE SHOP-CONFIGURED CALLER VERIFICATION BEFORE ANY CUSTOMER, VEHICLE, REPAIR, INVOICE, OR APPOINTMENT DETAIL IS SHARED.

04
The Math

HOW MUCH IS A
MISSED CALL WORTH?

Defaults below are conservative placeholders, not a promise. If you have call tracking, use your real figures.

Calls that ring out, hit voicemail, or hang up when the bays are busy.

30% is a common benchmark; your call tracking beats it.

Oil changes run lower; brake jobs and diag run higher.

ESTIMATE — RECOVERED WORK
Jobs recovered per month~10
Revenue recovered per month$3,640
Revenue recovered per year (× 12)$43,680
Pro plan, 12 months × $199− $2,388
Net per year$41,292
Gross return is 18.3× plan cost. Back-of-the-napkin estimate; actual results depend on your shop, your calls, and how fast the team confirms requests.
05
Bilingual on Pro

ENGLISH. ESPAÑOL.
SAME AGENT.

A caller opens in Spanish, the agent answers in Spanish — intake, symptoms, timing, urgency, all of it. No separate line, no “press 2.” If your shop gets real Spanish-speaking volume, losing those calls at the greeting is expensive.

Cambio de aceite — Español, same agent, same line
0:00 / 0:00

ALEX (AI)¡Hola! Gracias por llamar a Wichita Auto Care. ¿En qué le puedo ayudar?

CALLERNecesito un cambio de aceite para mi camioneta, una F-150 del 2018.

ALEX (AI)Perfecto. ¿Le funciona el jueves por la tarde o el viernes en la mañana?

CALLEREl viernes a las nueve está bien.

ALEX (AI)Listo. Le mando un texto para confirmar. ¡Gracias!

06
Plans

PAYS FOR ITSELF
ON ONE MISSED JOB.

Flat monthly pricing — no per-minute surprise charges, cancel anytime. Catching one job per month you would have lost to voicemail can pay for the plan.

Plans include a monthly fair-use call allowance. We do not surprise-bill per minute. We notify you before you hit your plan limit, and if usage greatly exceeds your plan, we pause new routed calls until you upgrade or approve expanded coverage.

$99/mo
STARTER
1 phone line
200 calls / month
24/7 overflow or after-hours coverage
Vehicle and issue capture
Urgent calls flagged at the top of your queue (text/transfer rules on Pro)
Voice log and dashboard call history
Call recordings and usage tracking
Start Trial
Most shops pick this
$199/mo
PRO
Up to 3 routed phone lines
500 calls / month
Live booking or request workflow
Urgent escalation: text your phone, transfer to a tech, or both — your rules.
English and Spanish call flow
Full operations dashboard
Start Trial
$499/mo
ENTERPRISE
Unlimited routed lines
2,000 calls / month
Multi-location escalation rules
Location-based routing and line management
Versioned call handling policies
Customer-managed API credentials
Start Trial
07
Questions answered

WHAT OWNERS ASK BEFORE
FORWARDING A LINE.

Q01Can it quote repair prices to my customers?

Only prices you configure. If you load your oil change price or diag fee, the agent can state it. For everything else — "how much for brakes on a 2015 Accord?" — it captures the vehicle, the concern, and the request, and your advisor quotes the job. It never invents a number.

Q02Do I have to swap my shop management software?

No. It sits upstream of Tekmetric, Shop-Ware, Mitchell 1, or paper tickets. The agent captures the call and writes the summary into your dashboard; your advisor books it the way they'd book any walk-in.

Q03What if I go over my monthly call limit?

There's no per-minute billing. You're notified before you reach the limit, and if usage greatly exceeds the plan — 1.5× the cap in one billing period — new routed calls pause until you upgrade or approve expanded coverage.

Q04Can the shop keep its existing number?

Yes. Most shops forward their current line during the hours they want covered — after hours, lunch, bay overflow. Customers still call the number on your sign.

Q05Does it sound like a robot?

Play the recordings in section 01, then call the live line at (316) 531-9887 with your own scenario. You're the judge of whether the handoff is clear enough for your advisor to act on.

Q06What about calls that need a real person?

You set the rules. Brake emergencies, no-starts, or any phrase you flag can text your phone, transfer to a tech, or both. Routine bookings wait in the queue until someone has time to confirm them.

Q07Does it only work after hours?

No. Some shops use it as overflow during busy daytime windows; others run it around the clock so every call is answered the same way, every time.

Q08What does the team actually see after a call?

A dashboard card with the caller's name, number, vehicle, the problem in their words, urgency, preferred window, and a transcript — plus any task, appointment request, or text follow-up the system created.

Q09What happens when the trial ends, or if I cancel?

Your number never left your control. Cancel means you flip call forwarding off and the shop phone works exactly as it did before. Cancel anytime from Settings. Active service data is deleted within 30 days; encrypted backups expire within 90.

Q10How fast can I be live?

Most shops create the workspace in about 10 minutes and finish setup in under an hour: hours, services, escalation rules, forward the line, and test a real call before production traffic is active.

08
Who built it

BUILT IN KANSAS, FOR THE
SHOP DOWN THE STREET.

Akiem Lawson, Founder
Akiem Lawson · Founder · Wichita, KS

The AI line answers first, and a human handoff is there when the call needs one.

I'm Akiem. I sell and support shop software across Kansas for a living, and I kept watching the same thing at every counter: an advisor with a customer in front of them, both bays under a car, and the phone ringing out. The voicemails pile up, and the caller rings the shop down the street instead.

I incorporated AutoShop Voice AI, Inc. to work on exactly that. It's a small, founder-run company — the support line is AI-first for fast help, with a human transfer or callback during business hours when the call needs one.

No surprise feesTransparent call allowances. Never a per-minute meter or an overage charge — we tell you before you're near your limit.
Your data stays yoursRecordings, names, transcripts, and integration credentials belong to your shop. Never used to train general-purpose AI models.
AI first, human handoffThe (260) 346-7661 line is our AI sales and support line for phone routing, prompt configs, and scheduling connections. During Mon–Fri 8am–6pm Central, ask for a human transfer or callback when the AI cannot resolve it.

OPEN MONDAY WITH
A QUEUE, NOT VOICEMAIL.

Fourteen days free. Your current phone number stays on your sign. Setup is done before lunch. If it doesn’t fit how you run the shop, cancel and walk away — no contracts, no card required.

Call Live Demo Line: (316) 531-9887
No credit card required
Cancel anytime
Configure in under 60 minutes
Built only for auto repair