Tekmetric is the system of record for thousands of independent repair shops. It manages repair orders, inspections, customer history, and shop operations. But Tekmetric does not answer the phone at 7 PM on a Tuesday or when both bays are under a car during the lunch rush. AutoShop Voice AI sits upstream of Tekmetric: it answers the call, captures the vehicle and concern, determines urgency, asks about timing, and hands the advisor a structured summary they can use to create a repair order in Tekmetric — without replacing or disrupting their existing workflow.
The safest integration posture is structured intake with human review. AutoShop Voice AI captures the call, structures the data, and creates the dashboard handoff. The advisor then opens Tekmetric and creates or confirms the repair order as normal. Nothing is automatically committed. This means the shop keeps its workflow intact and the advisor keeps full control.
When a Tekmetric shop misses a call, the typical response is: the advisor gets a voicemail, writes down the caller's name and number, calls them back, plays phone tag for a round or two, and then — if they connect — finally creates the repair order. AI phone answering collapses this into one step: the intake data is already structured and ready when the advisor sits down at Tekmetric.
Where a Tekmetric shop has provided API credentials and has the appropriate plan, direct actions like appointment booking or repair order creation can be enabled. This is opt-in per shop, credential-managed, and limited to the workflows the shop explicitly configures. The product does not ship with open Tekmetric access — every integration action requires the shop to decide to set it up.
A no-start call at 9 PM does not need to wait until morning for an advisor to open Tekmetric. The shop can configure immediate SMS alerts, transfer attempts, or both. Escalation rules fire before any DMS action is attempted, so the shop owner or on-call advisor can decide whether to open a repair order themselves or let the intake sit in the queue for morning review.
For multi-location shops using Enterprise, the system can route calls by location, apply different hours and escalation rules per location, and maintain separate advisor queues — all while the shop continues to use Tekmetric as the single system of record.
Without explicit shop configuration, AutoShop Voice AI does not push data to Tekmetric, create repair orders, modify existing orders, read customer history, or access the shop's Tekmetric account. It captures the call and structures the handoff. Anything deeper requires the shop to decide to wire it in, using their own credentials and settings.
No. AutoShop Voice AI is designed to work alongside Tekmetric. Your shop keeps Tekmetric as the operational system of record.
Only if the shop has explicitly configured API credentials and enabled direct booking or repair-order creation workflows. The default is advisor review and manual confirmation.
Yes. Start a trial and test the demo line. The intake handoff works in the dashboard even without Tekmetric integration. DMS actions can be added later.
It does not read customer history, existing repair orders, or any data from your Tekmetric instance without the shop explicitly configuring integration credentials and granting access.
The phone answering layer is DMS-neutral. If you change from Tekmetric to another system, the intake workflow stays the same. You update credentials and integration settings when ready.