Privacy Policy

1. Information We Collect

When you call a shop that uses AutoShop Voice AI, we may collect:

• Phone number — your caller ID, used to send follow-up SMS and match you to your service history at the shop.
• Name — if you provide it during the call.
• Vehicle information — make, model, year, and service request details you share during the conversation.
• Call recording — if the shop has recording enabled, a disclosure is played at the start of the call. You may decline recording by saying so or hanging up.
• Call metadata — duration, timestamp, and a summary generated by the AI for the shop's records.

2. How We Use Your Information

• Send you a single transactional SMS after your call (e.g., appointment confirmation, status update, or callback notice).
• Provide the auto repair shop with a summary of your call so they can follow up on your service request.
• Match repeat callers to their service history at the same shop for a better experience.
• Improve our AI service quality and reliability.

3. Information Sharing

We do not sell your personal information. We share data only with:

• The auto repair shop you called — they receive your name, phone number, vehicle details, and call summary so they can serve you.
• Service providers — infrastructure providers for telephony, SMS, hosting, and database, each under their own privacy policies and data processing agreements.
• Legal requirements — if required by law, subpoena, or court order.

We do not share your information with third parties for marketing purposes.

4. SMS Messaging

After your phone call, you may receive a single transactional SMS from our shared SMS number. These messages are one-time follow-ups tied to the specific call you made — we do not send recurring marketing messages.

• Opt-out: Reply STOP to any message to stop receiving texts.
• Help: Reply HELP for assistance.
• Message and data rates may apply.

5. Data Retention

Call records and customer data are retained for as long as the auto repair shop maintains an active account with us. If a shop cancels, we delete their customer data within 90 days. You may request deletion of your data at any time by contacting us.

6. Data Security

We use industry-standard security measures including encrypted connections (TLS), access controls, and secure cloud infrastructure. No system is 100% secure, but we take reasonable steps to protect your information.

7. Children's Privacy

Our service is not directed to individuals under 16. We do not knowingly collect information from children.

8. Changes to This Policy

We may update this policy from time to time. The "last updated" date at the top will reflect any changes. Continued use of the service after changes constitutes acceptance.

9. Contact Us

If you have questions about this Privacy Policy or want to request deletion of your data, contact us at: [email protected]