Built for Auto Repair
One AI receptionist. Every bay you run.
Auto repair is not one job. A transmission specialist, a quick-lube, a tire shop, a body and collision center, a dealer service department, and a fleet operator all answer the phone differently. AutoShop Voice knows the difference — and configures to your shop’s vocabulary in under ten minutes during onboarding. The page below describes the niche configurations. The product is one product, the dashboard is one dashboard, the morning handoff is the same.
Niche configurations
Pick the section that matches your shop. Each one is a quick read; the linked guide goes deeper. If your shop spans two or more niches (most do), the default config already covers the overlap — you opt in only for the specialty vocabulary.
Transmission specialists
A transmission call is rarely a same-day fix. The customer usually has a history — they have been quoted a rebuild at another shop, or the fluid started slipping last week, or the car will not move out of the garage. The AI captures the symptom, the drivability, and the prior quote if mentioned, and tags the call ROUTINE-DIAGNOSTIC so the advisor knows to schedule a tear-down consult, not a one-hour diagnostic.
- Triage rebuild vs. fluid service vs. diagnostic before the customer drives in
- Tow coordination when the vehicle is not drivable
- Capture prior-shop quotes so the advisor can match or beat on first call-back
- Book the tear-down consult directly into the calendar (Pro and Enterprise)
Oil change and quick-lube
Quick-lube volume lives or dies by how the phone is handled during the lunch rush. The AI picks up when both lanes are full, captures vehicle, mileage window, and the package the customer usually buys (conventional vs. synthetic, with or without tire rotation), and books the bay. Fleet drivers get a faster path because the system recognizes the account.
- Fast lane for known fleet accounts
- Captures oil type, filter, mileage, and add-on packages before the bay opens
- Books the bay window directly; no callback needed for routine service
- Reminds the customer about seasonal add-ons (wiper blades, coolant, alignment)
Tire shops and alignments
Tire calls are time-sensitive in two ways: the customer usually needs the car back today, and the shop needs to know what is in stock. The AI captures the size (or the vehicle for lookup), the symptom (slow leak, vibration, pull, TPMS light), and the customer's preferred window. The queue entry tells the advisor whether the tire is in stock or needs to be ordered before the callback.
- Capture tire size or full vehicle for size lookup
- Tag seasonal demand (winter tire changeover, pothole season, road-trip prep)
- TPMS reset, rotation, and balance flagged so the bay knows what tools to set up
- Same-day bay windows when the customer is blocked from driving
Body and collision
Body and collision intake is part repair, part insurance. The customer is calling after an accident, often from a tow yard or a rental counter, with a claim number they may or may not have yet. The AI captures the damage description, the vehicle drivability, the insurance carrier, the claim number if known, and the rental-coordination need. URGENT calls go to the on-call estimator, not the queue.
- Insurance carrier and claim number captured before the estimator calls back
- Rental coordination flagged so the estimator can pre-arrange the drop
- Tow and storage yard pickup routed to the on-call estimator
- Photo intake (damage photos sent to the shop text line) noted on the queue entry
Dealer service departments
Dealer service calls are a mix of warranty work, recall campaigns, and paid maintenance. The AI tags the call ROUTINE-WARRANTY, ROUTINE-RECALL, or PAID based on what the customer says, and routes warranty calls to the warranty administrator, recall calls to the recall coordinator, and paid calls to the service advisor. The customer never gets bounced between departments.
- Triage warranty, recall, and paid work from the customer's first sentence
- Multi-line routing: warranty line, recall line, service line — same number
- Brand-specific call rules (Ford, GM, Stellantis, import) configured per shop
- Multi-location routing when one dealer group runs several rooftops (Enterprise)
Fleet and roadside
Fleet managers do not want to be on the phone with the shop for every vehicle. They want one number, one queue, and one email recap at end of day. The AI recognizes fleet accounts, captures the unit number and the symptom, and routes the entry to the fleet service line. After-hours, the AI handles roadside intake and dispatches the tow per the fleet's standing instructions.
- Fleet account recognition (account code, unit number, driver name)
- After-hours roadside intake and tow dispatch per fleet policy
- End-of-day email recap to the fleet manager with all calls from that day
- Volume pricing on Enterprise; per-vehicle rate is a fraction of a dispatcher
General independent repair
Most independent repair shops do a mix of everything: brakes, suspension, diagnostics, cooling, electrical, drivability. The default AutoShop Voice configuration is general independent repair, with the niche-specific vocabulary available when a shop wants to lean in. You start general, then opt into transmission or dealer or fleet vocabulary as your shop's focus sharpens.
- Default config covers brakes, suspension, cooling, electrical, drivability
- Niche-specific vocabulary added on demand — no rebuild required
- Same intake script for every call; the queue entry is the only thing that changes
- Upgrade path: Starter -> Pro -> Enterprise as call volume or routing needs grow
How the niche configuration works
Niche vocabulary is added per shop during onboarding. The dashboard has a single vocabulary list — you toggle the words and phrases the AI should recognize (for example: “transmission slip”, “TPMS reset”, “insurance claim number”, “recall notice”). Once toggled on, the AI uses them in intake and in the queue entry. You do not need a separate product or a separate phone number to support a new niche.
Multi-location and multi-vertical shops run the same product across all rooftops, with per-location routing rules, per-location hours, and a single shared queue or per-rooftop queues. That capability is on the Enterprise plan.
Frequently asked questions
Do I have to pick a niche when I sign up?
No. The default config handles general independent repair. Opt into niche-specific vocabulary when you want it.
Can the AI handle multiple shop types from the same number?
Yes. Multi-location and multi-vertical routing is on the Enterprise plan; the AI routes based on which line was called, the time of day, and the caller’s account (if any).
Does it integrate with my DMS?
Yes. The four first-class adapters are Tekmetric, Shop-Ware, Mitchell 1, and Shopmonkey. The AI writes call records and stages appointment-request entries to your shop management system; your advisor confirms on the next sync.
What about state-by-state recording consent laws?
The system plays a configurable disclosure at the start of every recorded call. See the state-specific pages for California and Texas for the two-party vs. one-party consent specifics.