Shopmonkey is the operational backbone for thousands of independent auto repair shops. But it doesn't answer the phone when the service counter is slammed or the shop is closed. AutoShop Voice AI sits upstream of Shopmonkey as an automated phone intake layer. It picks up immediately, gathers the vehicle, symptom, urgency, and timing details, and presents the advisor with a structured dashboard card. Your team can then open Shopmonkey and create the job with all the information already captured.
The most reliable integration posture is structured intake with human review. AutoShop Voice AI acts as your automated front desk, gathering detailed customer and vehicle info. When you open Shopmonkey, the advisor has a clear, prepopulated card containing year, make, model, symptoms, and appointment requests. No more listening to vague voicemails or typing notes from scratch.
When a Shopmonkey shop misses a call, the customer often reaches a competitor instead of leaving a voicemail. With our AI phone responder, every call is answered on the first ring. If a caller describes a routine oil change, it's queued for morning review. If they report a stranded vehicle or brake failure, the system flags it urgent so you can respond instantly.
Shopmonkey helps you manage the work in the bays, but our intake layer manages the flow before the bays. You can set specific rules for keywords: no-starts, tows, brake noises, and fluid leaks can trigger immediate text notifications to the owner or transfer to a cell line. Routine calls stay in the queue, keeping your focus where it belongs.
You don't need to connect your Shopmonkey database to get started. The default workflow is structured phone intake with a dashboard advisor queue. You get all the benefits of 24/7 call coverage and repair-specific intake on day one, and you decide if and when you want to automate further.
No. AutoShop Voice AI works alongside Shopmonkey. Your team continues to use Shopmonkey for estimates, inspections, and billing.
The system is DMS-neutral by default, presenting a structured handoff queue. Advisors review the captured details and schedule them in Shopmonkey, maintaining full control over bay capacity.
Yes. Every trial starts with a dedicated demo number. You can call the demo line, test different symptoms (like an oil change or towing request), and see the captured cards in your dashboard.