Why it matters
OKC HEAT AND FLEET TIMING CHANGE THE PHONE
When temperatures spike, A/C and overheating calls stack after work. Fleet managers call about units that must roll at dawn. A voicemail that only stores a name forces another round of phone tag at 7 AM. Structured intake captures vehicle, symptom, drivability, and the time the truck must be back on the road.
Why it matters
CORRIDOR PRODUCT, NOT A DISTANT CALL CENTER SCRIPT
The company shipping this product sits north on I-35. That matters for support hours (Central Time), seasonal understanding, and how we train escalation defaults. You still get a modern SaaS dashboard — without a generic national script that never asks if the vehicle is safe to drive.
Why it matters
FORWARD ONLY WHAT YOU WANT COVERED
Keep your OKC shop number on Google Business Profile and the building. Route after-hours, weekends, or lunch overflow to the AI. Expand to daytime overflow once the morning queue proves itself.