A generic virtual receptionist answers the phone and takes a name and number. AutoShop Voice AI is different: it understands the automotive repair trade. It knows a soft brake pedal is an emergency, while a tire rotation is routine. It captures year, make, model, symptoms, and preferred timing, sending a structured handoff directly to your advisors so they can confirm work instead of playing phone tag.
Auto repair phone intake requires trade knowledge. An answering service agent who doesn't know what a 'no-start' or a 'soft pedal' means cannot triage calls. They treat all calls as equal callbacks. AutoShop Voice AI asks the right questions: What's the year, make, and model? Is it drivable? What are the symptoms? When do you need it back? This gives advisors actionable info, not just names and numbers.
During business hours, our virtual receptionist acts as an overflow filter when your advisors are under cars or at the counter. After hours, it switches to overnight coverage. By capturing customers when their intent is highest, you prevent them from dialing the next shop on Google.
The voice receptionist uses our custom Gemini Live voice bridge, delivering natural, near-zero-latency conversations. Callers speak naturally, describe their concerns in their own words, and get immediate, helpful intake responses. It feels like calling a professional front desk.
Every call is distilled into a clean dashboard card. Advisors walk in to a prioritized checklist: tow requests and no-starts at the top, followed by routine maintenance and callback requests. The first hour of the day shifts from voicemail chaos to scheduled confirmation.
No. It is an advanced conversational AI trained specifically on auto repair workflows, allowing it to answer instantly and structure repair intake with near-zero latency.
Yes. You can configure custom escalation rules so that tow requests, stranded drivers, or other high-severity symptoms attempt a live transfer to a designated phone line.
For routine calls like oil changes or tire rotations, the system captures the vehicle details and preferred timing, then queues it in the dashboard for morning advisor confirmation.